Terms and Conditions

Vector Shield Cyber Security LLC
Comprehensive Terms and Conditions & Website Disclaimer

Effective Date: 12/25/2024
Last Updated: 12/25/2024

Welcome to Vector Shield Cyber Security LLC (“we,” “our,” or “us”). By accessing or utilizing our website (vectorshieldsecurity.com) and subscribing to our services, you (“you,” “client,” or “user”) unequivocally agree to adhere to the stipulations outlined herein. This document delineates the terms governing your engagement with our services and establishes the limitations of liability, your obligations, and other pertinent provisions. Please peruse these Terms and Conditions in their entirety prior to proceeding.

1. Services Provided

1.1. Scope of Services

Vector Shield Cyber Security LLC offers a suite of Cyber Security solutions meticulously designed to address the multifaceted challenges posed by contemporary digital threats. Our core offerings include, but are not limited to:

• Endpoint Detection and Response (EDR), ensuring proactive identification and mitigation of endpoint vulnerabilities.
• 24/7 Monitoring, delivering round-the-clock vigilance to safeguard your digital assets.
• Email Security, mitigating risks associated with phishing, spam, and malicious email content.
• Ransomware Protection, incorporating advanced threat detection to thwart extortion attempts.
• Phishing Simulations, training clients to identify and resist deceptive tactics.
• Firewall Secure Configuration, fortifying your digital perimeter with robust configurations.

Additionally, individual clients may elect optional add-ons, encompassing services such as monthly remote IT support sessions, quarterly PC health checks, comprehensive Cyber Security risk assessments with awareness training, and misconfiguration detection and remediation. These optional services are tailored exclusively for individual clients and are integrated into business-tiered packages rather than offered separately.

1.2. Service Limitations

While Vector Shield Cyber Security LLC endeavors to uphold the highest standards of protection and utilizes state-of-the-art technologies, the rapidly evolving nature of Cyber Security threats renders it impractical to guarantee absolute immunity from compromise. Clients acknowledge that the effectiveness of our services is contingent upon adherence to prescribed security protocols, timely application of updates, and the inherent limitations of technological systems.

2. Client Responsibilities

2.1. Accurate Information

You affirm that all information provided to us is truthful, complete, and up-to-date, as the veracity of this data is essential to the successful execution of our services.

2.2. Adherence to Recommendations

To optimize the efficacy of our Cyber Security measures, you are required to implement the security recommendations, updates, and configurations provided by us. Failure to do so absolves Vector Shield Cyber Security LLC of any liability for resultant damages or vulnerabilities.

2.3. Compliance with Laws

It is incumbent upon you to ensure that your utilization of our services does not contravene any applicable local, national, or international laws and regulations.

2.4. Reporting Security Incidents

While our systems are designed to promptly detect and notify us of most security incidents, we strongly encourage clients to report any anomalies, irregularities, or suspicious activities they may observe in their systems or devices. Timely communication allows us to ensure that potential threats are adequately addressed, even if they do not trigger automatic notifications.

3. Payment Terms

3.1. Pricing

All service pricing, including core offerings and optional add-ons, is transparently detailed on our website. Custom solutions or tailored services may incur additional charges, which will be communicated prior to implementation.

3.2. Refund Policy

Our “cancel anytime” policy permits you to terminate services at your discretion; however, payments already processed for services rendered are non-refundable.

3.3. Non-Payment

In the event of non-payment or delinquency, Vector Shield Cyber Security LLC reserves the right to suspend or terminate services until the outstanding balance is reconciled.

4. Data Privacy and Confidentiality

4.1. Handling of Data

We employ stringent measures to safeguard your personal and proprietary data. However, you acknowledge that no system is impervious to external breaches, third-party vulnerabilities, or other unforeseen contingencies beyond our control.

4.2. Limited Access

Our personnel, including employees and authorized contractors, are granted access to your data solely to the extent necessary for service delivery. Any misuse of this access is subject to internal disciplinary action and applicable legal recourse.

5. Limitations of Liability

5.1. No Warranty

All services and content provided by Vector Shield Cyber Security LLC, including those accessed via our website, are rendered “as is” and “as available.” We disclaim all warranties, express or implied, including but not limited to fitness for a particular purpose, merchantability, and non-infringement.

5.2. Limited Liability

To the fullest extent permissible by applicable law, our liability for damages, whether direct, indirect, incidental, or consequential, shall be limited to the total fees paid by you for services in the preceding 12 months.

5.3. Third-Party Vendors

Vector Shield integrates advanced technologies from partners such as Cynet to enhance service delivery. While these partnerships are vetted for quality and reliability, we disclaim liability for disruptions, vulnerabilities, or failures attributable to these third parties.

6. Intellectual Property

6.1. Proprietary Rights

All software, materials, and methodologies utilized or provided in connection with our services remain the intellectual property of Vector Shield Cyber Security LLC or its licensors. Unauthorized reproduction, dissemination, or reverse engineering is strictly prohibited.

6.2. Client Obligations

You are required to notify us immediately upon identifying any unauthorized use of our intellectual property or infringement of proprietary rights by third parties.

7. Website Informational Content

The blogs, FAQs, and other informational resources available on vectorshieldsecurity.com are curated for educational and general informational purposes only. They should not be construed as legal, financial, or professional advice. For specific concerns, consult a qualified advisor.

8. Dispute Resolution

8.1. Governing Law

This document is governed by the laws of the State of Illinois, USA.

8.2. Arbitration

All disputes arising from or related to these Terms and Conditions shall be resolved through binding arbitration conducted in Illinois. Each party shall bear its own legal fees and costs.

8.3. Class Action Waiver

By agreeing to these Terms and Conditions, you expressly and irrevocably relinquish any purported right, whether implicit or explicit, to participate in collective legal actions, whether such actions take the form of a class-action lawsuit or collective arbitration. This provision encompasses all claims, disputes, or proceedings, irrespective of their nature, that may arise under or relate to these Terms or our services. Any attempt to consolidate claims into a unified legal action shall be deemed invalid, save for circumstances explicitly mandated by applicable law, and must adhere strictly to the individual dispute resolution processes specified herein.

9. Indemnification

You agree to indemnify and hold harmless Vector Shield Cyber Security LLC, its affiliates, employees, and contractors against any claims, damages, liabilities, or expenses arising from:

• Your misuse or misapplication of our services.
• Your failure to adhere to applicable legal requirements or these Terms.

10. Contact Information

For inquiries or concerns, reach out to us via:

• Phone: +1 (224) 368-6454
• Email: [email protected]
• Website: www.vectorshieldsecurity.com